There’s a pervasive logic among insurers when it comes to insurance tech. No one wants to be first, but everyone wants to be second. This makes a certain kind of sense. Being the first to adopt new tech carries risk, but of course, no one wants to be left behind.
What may be viewed as failure to some, may actually be an organisation’s strength, because this is how you learn, evolve and grow, and in times like these, where Covid has disrupted almost every aspect of our lives, a willingness to test, experiment and fail may actually be the thing that allows a business to survive.